Consulting

Bill is an expert developer of The Balanced Scorecard who can help companies fine-tune their measurement systems to understand today's results and predict tomorrow's success by measuring the trends of most relevance to the customer value chain.

Senior Vice President, Customer Service, S&P 500 Corporation

Work gets done through a set of rules, processes, and agreements that permits an organization to make decisions, resolve disputes and enables people to work together effectively across business boundaries. Bill calls this Internal Governance.

In many organizations internal governance is not effective. In others, the need for it is simply not recognized. In these organizations there is a disconnect between how leaders think work gets done and what actually occurs.

It is precisely this disconnect on which The Gyst Group focuses.

Working closely with your team Bill helps Get Your Stuff Together! by uncovering, understanding, and documenting the true work process. Through simple, practical advice, Bill then helps your team put in place procedures to ensure effective, continuing control of the work process.

For a more detailed discussion of Internal Governance click here.

Since a core component of your profit is the cost of producing what you sell, one way to increase your profit is to decrease the cost of production and after sale support. Simply said, you can increase your profit by improving the productivity of your team, by getting them to do more with less. These are core goals of a quality improvement program.

There are several well developed quality improvement programs such as Six Sigma that show companies how to establish and maintain a superb quality improvement effort. Unfortunately, many of these programs require a significant investment of time, training, and money that can deter some leaders from embarking on the quality journey.

It is precisely on these leaders Bill focuses.

Bill helps you Get Your Stuff Together! by teaching your team a simple, practical, and proven four step method of process analysis and process improvement. Through facilitated meetings with your team, Bill demonstrates the techniques on your process issues, teaches how to use them, and coaches your team to replicate the method on other process issues.

Is Everything We Do Aligned To The Strategy?

Think about these questions:

Do you understand your company's strategy?

Do your subordinates understand the strategy?

Are you measuring things truly matter?

How can you be sure?

One way in which you can be sure is to use a Balanced Scorecard.

The Balanced Scorecard is a strategic management system developed by Robert Kaplan and David Norton that allows a business to evaluate itself and its strategy from differing perspectives (click here for further information). Viewing key measurements from the perspective of the Customer, Internal Process, Finance, and Learning & Growth gives an organization a unique opportunity to align all activity in your organization to your strategy.

Despite spectacular successes achieved by diverse companies using the Balanced Scorecard over the past decade, for many, implementing a Balanced Scorecard has been an exercise in frustration. For many leaders, the Balanced Scorecard seems too complex to be useful.

It is precisely on these leaders Bill focuses.

Working closely with you and your team, Billhelps you Get Your Stuff Together! by showing you how to develop a simple, meaningful Balanced Scorecard that enables you to easily answer these questions...every month.

Interested?

For information on programs and pricing click here or contact Bill by phone at (770) 335-9119.